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| 008 | 211201s2008 xx 000 0 eng d | ||
| 020 | _a8131413985 | ||
| 082 | _a361.6 | ||
| 100 | _aBaumol, Williom J. | ||
| 245 | 0 | _aSERVICE DELIVERY MANAGEMENT:A ROADMAP TO SUCCESS | |
| 260 |
_bIUP _aAGARTALA _c2008 |
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| 300 | _axiii,245 | ||
| 650 | _aManagement | ||
| 942 |
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| 999 |
_c3110 _d3110 |
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