000			00382nam a2200145Ia 4500
008			211201s2004 xx 000 0 eng d
020			_a8186779396
082			_a658.4
100			_aBATRA,PROMOD
245		0	_aSimple ways to manage your service customers(service management ideas)
260			_bThink Ink _aDelhi _c2004
300			_a495
650			_aManagement
942			_2ddc _cDMS
999			_c2295 _d2295